We do not allow video recording during class.

You’ll be asked to put your phone and any recording equipment away before class begins. We love that you want to share your experience, and you’re welcome to take photos before or after class and tag us.

During class, we ask that phones stay put away so you can stay focused and we can maintain a safe, distraction-free environment for everyone.

For safety reasons, please do not attach phones, cameras, or any recording devices to mirrors or studio equipment at any time.

This policy helps us protect the space, respect everyone’s privacy, and keep the focus on your workout — which is what we’re here for. 🙌

We require all class cancellations to be made at least 6 hours before your scheduled class time to avoid a fee.

If you cancel within the 6-hour window, a $15 late cancellation fee will apply.

This policy also applies if you are switching into a different class time—your original reservation must be cancelled outside of the 6-hour window to avoid fees.

If you text us to cancel within the late-cancel window, we will remove you from class and the $15 late-cancel fee will still apply. Messaging us does not override or bypass the cancellation policy.

We appreciate your understanding as this allows us to offer spots to other clients who are waiting to attend class.

If you are scheduled for a class and do not attend, a $25 no-show fee will be charged.

This policy ensures that reserved spots are respected and allows waitlisted clients the opportunity to attend class.

Classes begin promptly at the scheduled start time. We cannot hold the class for late arrivals.

If you are not present at the start of class, your spot may be released to a client on the waitlist.

If you arrive more than 5 minutes late, the instructor may not permit entry—even if a reformer is available—in order to avoid disruption and ensure the class flows safely and without interruption.

If you are not permitted entry or your spot has been given to a waitlisted client, you will be removed from the schedule and no charge will be applied.

We recommend arriving a few minutes early so you can settle in and be ready to begin on time.

We highly encourage you to bring your own pair of clean grip socks, or you can purchase some in the studio.

We’re here for good vibes only!

Some tips to keep in mind on how to be respectful when attending a group class:

• Show up on time! Class starts as scheduled, please show up prior to the class start time to allow yourself to get settled in without disruption.

• No phone/watch communication during class! Please be fully present during class by putting your phone away, and your watch on silent during class instruction.

• No video recordings. Yes, we know we’re in the age of recording & sharing our awesome experiences & while we love for you to take pictures at the end of class & tag us, please refrain from recording during class instruction. This is to be respectful to your instructor, and the other people around you, who may not want to sweat on camera!

• Follow instruction as given! Classes are a guided workout, and your instructor spends a lot of time to make a class plan that is effective & SAFE. Please adhere to the spring options your instructor gives you during class (specific springs are given for multiple reasons), and follow set-up and movement instruction. *This excludes your known modifications.

• BE KIND! This one goes without saying, but please be kind to every person you encounter in the studio, including your instructor. We’re all here for personal growth, & a supportive, safe environment.

• Stay for the entire class! Please plan your time accordingly so that you are able to stay for the full duration of class, including the slow-down at the end of class. If you do need to leave early, please let your instructor know ahead of time.

For safety and liability reasons, children are not permitted in the studio at any time. This includes all class times and studio areas.

If a client arrives with children, the instructor will not permit entry into class. In this case, the client will be removed from the class roster and no fee will be charged.

We appreciate your understanding as this policy is in place to maintain a safe, focused environment for all clients and instructors.

Children are not permitted in the studio at any time.

All group reformer Pilates classes are for clients 18 years and older only.

If you have someone who is at least 16 years old and interested in taking a class, please contact the studio directly to discuss options.

Arizona Pilates Studio is open exclusively during scheduled class times. Class hours vary daily, so please refer to the class schedule for the most up-to-date availability.

If you are viewing the schedule from out of state, please note that class times will display in your local time zone. Arizona is in Mountain Standard Time (MST), so please account for any time differences when booking.

Because we are a small, owner-operated studio, all inquiries are handled directly by us through our contact form. This allows us to stay organized and respond to every message personally.

How to contact us:
Please complete the contact form and we’ll get back to you within 72 business hours.

Response hours:
Monday–Friday | 9:00 AM – 3:00 PM
We are closed on weekends and do not respond to inquiries during that time.

All sales are final. We do not offer refunds, transfers, credits or exchanges.

This includes memberships, class packages, promotional offers, gift cards, single class bookings, workshops, teacher training, deposits, and retail purchases.

We appreciate your understanding and support of our small, owner-operated studio.

All membership cancellations must be requested in writing directly to the studio (not through instructors). You may submit your request via email, text, or the contact form.

We require a minimum of 30 days’ notice prior to your next billing cycle to process all cancellations.

If cancellation is requested with less than 30 days’ notice, you will still be responsible for one final billing cycle. Any remaining classes will be scheduled or packaged at the discretion of the studio.

There is no fee to cancel your membership. No refunds, transfers or exchanges will be made. This policy is firm.

Members are allowed up to two membership freezes per year.

Each freeze must be a minimum of 2 weeks and may not exceed 4 months in duration.

While your membership is frozen, billing will be paused. You will not be charged during the freeze period.

All freeze requests must be submitted in writing directly to the studio (email, text, or contact form). Freezes are subject to approval and must be processed by the studio.

Membership changes cannot be made through the app or website and must be requested in writing directly to the studio (email, text, or contact form).

Upgrades:
You may upgrade your membership at any time during your billing cycle. If you upgrade mid-cycle, you will be charged the prorated difference between your current membership and your new membership. Alternatively, you may choose to have the upgrade take effect at the start of your next billing cycle.

Downgrades:
Downgrades will take effect at the start of your next billing cycle. We do not provide refunds, credits, transfers, or reimbursements for unused classes or remaining time on a higher-tier membership.

Promotions:
If you purchase a new membership through the app using a new client promotional offer (such as a $50 discount) and then request to cancel or replace an existing membership, the promotional discount will be reversed and the $50 will be charged. These offers are intended for new clients only and cannot be applied to existing memberships.

Duplicate memberships / billing errors:
If a duplicate membership is purchased and is not brought to our attention in a timely manner, we will cancel the duplicate membership upon review. However, we do not offer refunds, credits, or reimbursements for any charges incurred prior to cancellation.

This policy is firm and in place to ensure fair and consistent billing for all members.

Guest pass privileges are available for 12-class and Unlimited memberships only.

Eligible members may bring one guest per month per membership. This guest allowance follows the same monthly billing cycle and may be used for the same guest or a different guest each month.

Alternatively, guests may attend class by purchasing a single drop-in class at the standard rate. Guest drop-in bookings must be scheduled under the guest’s name at the time of booking and are subject to class availability.

Standard cancellation and no-show policies apply to all guest bookings. The member is responsible for any applicable fees incurred by their guest, including late cancellation and no-show charges.

Classes included in memberships and class packages are for individual use only and may not be transferred, credited, or shared. Membership and package classes cannot be used to book or pay for guest attendance.

Gift cards may be purchased online as a digital gift card or in person as a physical card.

Gift cards are issued to the purchaser’s account or may be sent directly to the recipient’s email address.

Gift cards may be used toward class packages and retail purchases. They cannot be used for memberships, teacher training programs, or deposits.

All gift card purchases are final sale and non-refundable. Gift cards are non-transferable and have no cash value.